Refund policy

We have a 14-day return policy, meaning you have 14 days from receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition as received — unworn, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at rolferikstudios@gmail.com. Please note that returns must be sent to: Mariagatan 5A, 22353, Lund

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at rolferikstudios@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalised items) and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, purchase the new item separately.

EU 14-Day Cooling Off Period
Notwithstanding the above, if goods are shipped into the EU, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as received — unworn, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please bear in mind that it may take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at rolferikstudios@gmail.com.